Agenda item

Report of the Strategic Director of Housing, Environment and Healthy Communities

The Committee received a report which provided an update on proposed targets for the suite of HEHC Key Performance Indicators (KPI) targets 2023/24.

To ensure that the suite of HEHC KPI’s remain relevant, challenging and support delivery of key objectives a review was carried out in 2022/23 and a report was presented and agreed by this group on 7 November 2022.

The Committee were advised that it was also agreed that the revised KPI suite would reflect the introduction of the Tenant Satisfaction Measures (TSM’s) by the Regulator of Social Housing (RSH). The TSMs will provide a new system for assessing how well social landlords in England are providing good quality homes and services.

There are 22 tenant satisfaction measures in total. 10 of these will be measured by landlords directly, and 12 will be measured by landlords carrying out tenant perception surveys. It is mandatory for all social landlords including Local Authorities to collect, publish and submit performance to the Regulator of Social Housing.

The Committee were informed that there are a further 22 KPI’s that will be measured and reported that support delivery of the strategic aims of the Directorate.

HEHC Service Directors met on 23 May 2023 to review and ensure the 2023/24 KPI’s suite remained relevant, aspirational and realistic. Below are the proposed changes to the KPI suite presented and agreed by this group on 7 November 2022.

It was considered that the following KPI’s should be removed as they are reported via the Council’s Performance Management Information Framework (PMIF). To lessen the burden of Elected Members receiving the same performance data by two different performance reports it was considered by HEHC Service Directors that these indicators should be removed from the HEHC specific Performance report and would continue to be reported via the PMIF:

·        % of new homes built against annual housing requirement

·        % of new homes built that are affordable by the council

·        % of new homes built that are affordable by RP’s

·        % of new homes built that are affordable by developers

The Appendix attached to the main report set out in detail the revised suite of KPI’s and their proposed target. A comments field provides relevant information on what specifically informed the proposed target.

The Committee were informed that a future report will be brought to this group regarding the Building Safety Compliance Key Performance Indicators and their 2023/24 targets.

The Committee were advised that all targets have been reviewed using SMART methodology. To ensure that targets set are challenging and demonstrates the Council’s commitment to improve service delivery a number of factors are considered.

Where performance data is available for 2021/2 and 2022/23 it is used to identify trends to help inform 2023/24 targets.

In addition, benchmarking data from HouseMark is used to identify our current quartile position and compare current performance against the wider housing sector. We aim to improve our performance towards the top quartile or the next available quartile in the shortest possible time, except where we are performing at top quartile already.

For indicators where no benchmarking comparisons exist or previous performance data, we have set targets at a level that we feel is achievable and appropriate taking into consideration any influencing factors.