Report of the Strategic Director, Care, Wellbeing and Learning
Additional documents:
Minutes:
Consideration has been given to the Annual Report for 2018/19 for the Adults Social Care Statutory Complaints Procedure 2009 and the Public Health Statutory Complaints Procedure 2012. |
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RESOLVED - |
(i) |
That the 2018/19 Annual Report on Complaints, Compliments and Representations for Adults Social Care and Public Health be endorsed. |
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(ii) |
That the report be referred to the Care, Health & Wellbeing Overview and Scrutiny Committee for consideration. |
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The above decisions have been made for the following reasons: |
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(A) |
It is a statutory requirement that the report is considered by a formal committee. |
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(B) |
To ensure member involvement in the statutory complaints procedure. |