Consideration has been given to recommending the Council to approve changes to the procedure for dealing with housing complaints, moving from a 3-stage process to a 2-stage process, to ensure the Council is acting in line with the Housing Ombudsman Service Complaint Handling Code. 

RESOLVED -

That the Council be recommended to approve the change in the housing complaints procedure from a 3-stage process in line with the corporate complaint procedure, to a 2-stage process as set out in appendix 2 to the report.

The above decision has been made to have an effective and timely complaints procedure in compliance with the Housing Ombudsman Service Complaint Handling Code.