Issue - meetings

Housing Complaints Process

 

 

Meeting: 25/05/2023 - Council (Item 14)

14 Housing Complaints Procedure - Compliance with Housing Ombudsman Service Complaint Handling Code pdf icon PDF 75 KB

Additional documents:

Minutes:

Consideration was given to a report seeking approval of the changes to the procedure for dealing with housing complaints.

 

COUNCIL RESOLVED          -           That the change in the housing complaints

procedure from a 3-stage process to a 2-stage process be approved.

Meeting: 25/04/2023 - Cabinet (Item 147)

147 Housing Complaints Procedure - Compliance with Housing Ombudsman Service Complaint Handling Code pdf icon PDF 110 KB

Report of the Strategic Director, Corporate Services and Governance

Additional documents:

Minutes:

Consideration has been given to recommending the Council to approve changes to the procedure for dealing with housing complaints, moving from a 3-stage process to a 2-stage process, to ensure the Council is acting in line with the Housing Ombudsman Service Complaint Handling Code. 

 

 

 

RESOLVED -

 

That the Council be recommended to approve the change in the housing complaints procedure from a 3-stage process in line with the corporate complaint procedure, to a 2-stage process as set out in appendix 2 to the report.

 

 

 

The above decision has been made to have an effective and timely complaints procedure in compliance with the Housing Ombudsman Service Complaint Handling Code.