Issue - meetings

Consideration has been given to a range of measures to achieve an overall improvement in the repairs and maintenance service over the next 12 months.  

RESOLVED -

(i)

That the range of measures now underway to improve the repairs and maintenance service, and ultimately improve customer satisfaction with the service, as set out in the report be supported.

(ii)

That the planned reduction in General Fund income of approximately £0.800m per annum during this and the next two financial years be noted.

(iii)

That a review of all Housing Revenue Account (HRA) related Service Level Agreements and recharges be approved.

(iv)

That the programme of work such as it relates to the Council’s workforce and the exercise of delegated powers by the Strategic Director, Corporate Services & Governance to agree necessary actions as set out in the report, be endorsed.

(v)

That the commencement of consultation and negotiation with the recognised Trade Unions on the Joint Local Agreement (JLA) for Trades employees as set out in the report, be approved.

(vi)

That it be noted any agreed changes to the JLA, as negotiated with the recognised Trade Unions, will be presented to Cabinet and Council for approval in September 2022 or, if sufficient progress on all elements of the JLA is made, an update report will be presented to Cabinet and Council in July, with a request for earlier implementation to be agreed.

The above decisions have been made for the following reasons:

(A)

To significantly improve, at pace, the repairs and maintenance service and ultimately improve customer satisfaction.

(B)

To ensure a balanced and sustainable HRA, and to increase expenditure on a service that is the most important to tenants and leaseholders.

(C)

To ensure the Council complies with the regulatory standards as required by the Regulator of Social Housing.