Issue - meetings
Adult Social Care Annual Reports on Services Complaints, Compliments and Representations April 2019 to March 2020 and April 2020 to March 2021 Children and Families Service - Annual Reports on Services Complaints, Compliments and Representations
Meeting: 25/01/2022 - Cabinet (Item 130)
PDF 240 KBReport of the Strategic Director, Children, Adults and Families
Additional documents:
Minutes:
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Consideration has been given to the Annual Reports for April 2019 - March 2020 and for April 2020 - March 2021, which relate to the Adults Social Care Statutory Complaints Procedure 2009. |
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RESOLVED - |
(i) |
That the Annual Reports on Complaints, Compliments and Representations for 2019/20 and 2020/21 as set out in the appendices to the report be endorsed. |
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(ii) |
That the Annual Reports be referred to the Care, Health & Wellbeing Overview and Scrutiny Committeefor consideration. |
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The above decisions have been made for the following reasons: |
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(A) |
It is a statutory requirement that the report is considered by a formal committee. |
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(B) |
To ensure member involvement in the statutory complaints procedure. |