Councillors and committees
Issue - meetings
Review of the Complaints policy
Meeting: 18/11/2021 - Council (Item 58)
58 Complaints Policy Update 
PDF 117 KB
Additional documents:
Minutes:
Consideration was given to a report seeking approval of changes to the Council’s Complaints policy.
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COUNCIL RESOLVED |
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That the changes to the Council’s Complaints policy be approved. |
Meeting: 16/11/2021 - Cabinet (Item 88)
88 Complaints Policy Update PDF 246 KB
Report of the Strategic Director, Corporate Services and Governance
Additional documents:
Minutes:
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Consideration has been given to recommending the Council to approve changes to the Complaints Policy. |
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RESOLVED - |
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That the Council be recommended to approve changes to the Complaints Policy as set out in the report and appendix 2 to the report. |
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The above decision has been made for the following reasons: |
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(A) |
To ensure a consistent service is provided to all residents. |
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(B) |
To ensure that the Council is compliant with the requirements of the Housing Ombudsman’s Complaint Handling Code. |