Issue - meetings
Corporate Complaints and Compliments Procedure – Annual Report 2019/20
Meeting: 15/12/2020 - Cabinet (Item 63)
63 Corporate Complaints and Compliments Procedure – Annual Report 2019/20 
PDF 276 KB
Report of the Strategic Director, Corporate Services and Governance
Additional documents:
- Appendices 2 and 3, item 63
PDF 52 KB
- Appendix 4, item 63
PDF 214 KB
- Appendix 5, item 63
PDF 289 KB
- Effective complaint handling for local authorities - Oct 2020, item 63
PDF 1 MB
Minutes:
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Consideration has been given to an analysis of the complaints and compliments recorded by the Council during the year 2019/20. |
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RESOLVED - |
(i) |
That the Corporate Complaints and Compliments Procedure Annual Report for 2019/20 be approved. |
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(ii) |
That the Annual Report be referred to the Corporate Resources Overview and Scrutiny Committee for consideration. |
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The above decisions have been made to have an effective and timely complaints and compliments procedure. |
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