58 Complaints Policy Update PDF 117 KB
Additional documents:
Minutes:
Consideration was given to a report seeking approval of changes to the Council’s Complaints policy.
COUNCIL RESOLVED |
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That the changes to the Council’s Complaints policy be approved. |
88 Complaints Policy Update PDF 246 KB
Report of the Strategic Director, Corporate Services and Governance
Additional documents:
Minutes:
Consideration has been given to recommending the Council to approve changes to the Complaints Policy. |
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RESOLVED - |
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That the Council be recommended to approve changes to the Complaints Policy as set out in the report and appendix 2 to the report. |
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The above decision has been made for the following reasons: |
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(A) |
To ensure a consistent service is provided to all residents. |
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(B) |
To ensure that the Council is compliant with the requirements of the Housing Ombudsman’s Complaint Handling Code. |