Issue - meetings

Consideration has been given to the Annual Report for 2018/19 for the Adults Social Care Statutory Complaints Procedure 2009 and the Public Health Statutory Complaints Procedure 2012.

RESOLVED -

(i)

That the 2018/19 Annual Report on Complaints, Compliments and Representations for Adults Social Care and Public Health be endorsed.

(ii)

That the report be referred to the Care, Health & Wellbeing Overview and Scrutiny Committee for consideration.

The above decisions have been made for the following reasons:

(A)

It is a statutory requirement that the report is considered by a formal committee.

(B)

To ensure member involvement in the statutory complaints procedure.